E-GUARD AGENT TERMS OF SERVICE AND MEMBERSHIP AGREEMENT

1. PARTIES

1.1. Company (Service Provider):

Name: Eprom Software and Automation Ltd. Co.

Address: Alibey District, Nadir Ergün Street, Barış Apartment, No:2 Apartment:6 Silivri / ISTANBUL

Website: www.epromyazilim.com | www.epromguard.com

Email: [email protected]

1.2. Customer (User):

Any institution or person who fills out the registration form at www.epromguard.com, purchases a software license and/or uses the trial version.

2. DEFINITIONS

Platform: www.epromguard.com website and associated management panels.

Software (Service): E-Guard Agent desktop application, web management panel and related API services.

Endpoint: Desktop computers or servers belonging to the Customer on which the software is installed.

Content: Logs, screenshots and reports obtained through the software.

3. LICENSE AND USAGE RIGHTS

3.1

The Company grants the Customer a non-exclusive, non-transferable and limited usage right (license) for the Software, limited by the purchased license duration and number of computers (quota).

3.2

The Customer may not copy, modify, reproduce, distribute, reverse engineer or create derivative works of the Software. Any attempt to disable the Software's technical protection measures (license validation middleware, etc.) is prohibited.

3.3

The ownership of the Software and all intellectual property rights belong to Eprom Software and Automation Ltd. Co. This agreement is a licensing agreement, not a sale.

4. CUSTOMER OBLIGATIONS

4.1. Legal Compliance and Employee Notification:

E-Guard Agent has employee activity monitoring and reporting features. The Customer is obligated to ensure full compliance with Law No. 6698 (KVKK), the Labor Law and other applicable legislation when using the Software. The Customer acknowledges and undertakes that users of monitored devices (employees) have been informed and necessary legal notifications have been provided. The Company cannot be held responsible for any legal disputes arising from monitoring activities; all responsibility lies with the Customer.

4.2. Account Security:

The Customer is responsible for the security of passwords and Two-Factor Authentication (2FA) keys used to access the management panel. In case of suspected unauthorized access, the Company should be notified immediately.

4.3. Prohibited Use:

The Software may not be used for committing crimes, violating third-party rights or conducting cyber attacks (DDoS, spam, etc.).

5. SERVICE LEVEL AND TECHNICAL SUPPORT

5.1

The Company makes efforts to ensure the Software operates with the highest possible continuity. However, the Company is not responsible for interruptions due to internet infrastructure issues, server maintenance or force majeure (earthquake, flooding, cyber attacks).

5.2

Software updates, security patches and performance improvements are provided through the \"Automatic Update System\". The Customer accepts receiving updates.

5.3

Monitoring services for accounts with expired licenses are automatically suspended.

6. PRICING AND REFUNDS

6.1

Service fees are collected in advance according to the packages specified on the website.

6.2

The Customer may request a refund within 14 days of purchase if there is an unresolvable technical error caused by the software. Arbitrary refunds or refunds based on KVKK non-compliance are not accepted.

7. LIMITATION OF LIABILITY (DISCLAIMER)

7.1

THE SOFTWARE IS PROVIDED \"AS IS\". THE COMPANY DOES NOT WARRANT THAT THE SOFTWARE IS ERROR-FREE, WILL BLOCK ALL VIRUSES OR THREATS 100%, OR WILL NEVER FAIL.

7.2

The Company cannot be held responsible for any direct or indirect damages resulting from data loss, loss of profits, business interruption or circumvention of USB/URL blocking features.

8. TERMINATION

8.1

The Customer may cancel membership at any time. No refund is provided for the remaining period upon cancellation.

8.2

If the Company determines that the Customer has violated the provisions of this agreement (particularly Section 3.2 and 4.1), the Company has the right to suspend the service unilaterally and without notice.

9. DISPUTE RESOLUTION

For any disputes arising from this agreement, the Istanbul (Silivri) Courts and Enforcement Offices are authorized.